At SolarCleano, protecting your personal data is our top priority. This Privacy Policy outlines how we process and safeguard your information. We comply with the EU General Data Protection Regulation (“GDPR”) and operate with transparency and accountability to ensure your trust.

We will never sell your personal data to anyone.

SolarCleano uses collected data to provide superior service to existing and potential customers. By using our website, you consent to the practices outlined in this policy.

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What Kind of Personal Data is Processed and Why?

SolarCleano processes personal data to improve your experience with our services and ensure the efficient operation of our website. When you visit our site, we may collect information such as the website you visited before ours, the pages you access, the duration of your visit, and details about the device you use, including device type, operating system, screen resolution, language, country, and browser type. To protect your privacy, only a truncated and anonymized version of your IP address is stored. This information helps us facilitate your access to our services by optimizing their performance for your device, detect and prevent misuse of our site, and analyze usage trends in an anonymized format to improve user experience. SolarCleano also uses trusted third-party service providers to assist with technical data analysis. These providers are carefully selected and contractually bound to maintain confidentiality and process data solely as instructed.

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Cookies

SolarCleano uses cookies to collect standard internet log information and analyze visitor behavior to enhance website functionality. Cookies allow us to provide you with a better user experience and optimize the functionality of certain site features. For more details, please refer to our Cookie Policy.

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Contacting Us via Email

If you contact us through the website, we may collect your name, company name, email address, and any other information you choose to provide. This data is used solely to respond to your inquiries and provide the information or support you requested.

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Newsletters

SolarCleano may occasionally send newsletters containing updates about our products, project references, and marketing materials. You may unsubscribe at any time by following the link in the email or contacting us directly. After you unsubscribe, we may retain certain data to meet legal reporting obligations or address customer service issues, but all other personal data will be permanently deleted within thirty days.

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Dealer Area

When you create an account in the Dealer Area, SolarCleano may collect your full name, email address, and other details required to provide the service. This information is used solely to facilitate your use of the Dealer Area. You may deactivate your account at any time by emailing marketing@solarcleano.com. Upon account termination, we retain only the data necessary for regulatory compliance while deleting all other personal information permanently within thirty days.

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Data Security

SolarCleano takes data security seriously and implements robust measures to protect your information. These measures include encryption protocols to secure sensitive data, the use of secure servers, and regular security audits to identify and mitigate vulnerabilities. Only authorized personnel have access to your data, and all processing is carried out under strict confidentiality. While we strive for the highest security standards, no system is entirely foolproof. If you suspect any misuse or breach of your data, please contact us immediately.

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Data Sharing and Retention

We only share personal data with service providers who meet high confidentiality and security standards and are contractually bound to process your data solely as instructed. We may also share data if legally required or in response to lawful requests from authorities. Personal data is retained only as long as necessary to fulfill its intended purpose or comply with applicable legal requirements.

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Your Rights Under GDPR

As a user, you have the right to access, correct, or delete your personal data. You can also request a restriction or object to its processing, withdraw your consent, and file a complaint with a data protection authority if you believe your rights are being violated.

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Children’s Privacy

SolarCleano’s website is not intended for users under the age of sixteen. We do not knowingly collect or process personal data from children.

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Updates to This Privacy Policy

SolarCleano reserves the right to update this Privacy Policy from time to time to reflect changes in legal requirements or company practices. We encourage you to revisit this page periodically to stay informed about how we process and protect your data.

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If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us.